Privacy Policy

NeighborSTAND is a free tool helping Harris County, Texas renters understand and navigate the eviction process — built by BlackUnited. We are not a law firm, a government agency, or a debt collector.

Account information. Your email address and password. Passwords are handled entirely by our authentication provider (Supabase) — we never see or store your raw password ourselves.

Case information. Everything you enter when setting up your case: your JP precinct, key dates (notice, filing, hearing, judgment, appeal), household size, monthly income, hardship reason, rent and lease details, and your property address. Every sensitive field is paired with a plain-language reason at the point we ask for it.

Documents you upload. Photos or files of things like your Notice to Vacate, lease, or payment history, stored in a private location only you (and, for moderation purposes described below, NeighborSTAND administrators) can access.

Messages you send to Stan. Your questions to our AI assistant, only after you've given explicit consent to that (see Section 4).

Reviews you write. Star ratings and comments about resources in our directory.

Notification subscription info. If you turn on push notifications, we store the technical subscription details needed to send them to your device — not your location or any other device data.

To build your personalized case timeline and task list, match you with relevant resources, power Stan's responses to your questions, send reminders you've opted into, and operate, secure, and improve the service.

We never use your case information to advertise to you in a way that conflicts with your situation — see Section 5 for the specific rule that governs this.

Stan is powered by a third-party AI provider (currently Groq). Before any message you send to Stan is processed, we ask for your explicit, specific consent — not a buried mention in this policy. You can decline and still use the rest of the app.

We deliberately limit what Stan ever sees about your case. It can reference your case stage, precinct, and key dates, because that's what makes its answers useful — but it never receives your income, rent amount, lease terms, household size, hardship reason, or property address. Those fields are excluded at the code level, not just by instruction.

Stan always identifies itself as AI, never states a legal conclusion as fact, and always points you toward a real human option rather than trying to be your only source of help.

We also use a lightweight process to identify general topics people ask Stan about — like "appeal deposit deadlines" — so we know what to write more Learn articles about. This never stores your actual messages or ties anything back to your account; only a short, generic topic label is ever kept, with nothing else.

We never sell your data. We share information only with the service providers that run the app itself (currently Supabase for our database, authentication, and file storage, and Groq for Stan's AI responses), and only what each needs to do its job.

A property can never be advertised to you if it's the one you're being evicted from. We check every listing's address against your open case's address before it can ever be shown to you — not just the company name, the actual property. This rule expires once your case closes; it isn't a permanent flag on anyone.

Reviews you write are shown publicly as "NeighborSTAND member" — never your name or account details, including to the organization being reviewed.

Delete your data. You can delete your case, tasks, and every document you've uploaded at any time from Profile → Privacy & data. This is a real, immediate action, not a request queue. We are also building automatic clearing of case data once a case is marked resolved; until that's live, deleting it yourself is the reliable way to have it removed.

Delete a review. You can delete any review you've written, at any time, regardless of whether it's been approved yet.

Notifications. Push notifications are off by default and fully opt-in — you can turn them off in your browser or in Profile → Notifications at any time.

Readiness score. An optional, off-by-default indicator of prep steps you've completed — never a claim about your chances in court. You choose whether to turn it on.

Part of why NeighborSTAND exists is to help advocate for better tenant protections. Our intent, once a case resolves, is to keep a small set of de-identified aggregate facts — like a precinct, how long a case took, and its outcome, with anything that could identify you removed — to report on community-level patterns and needs. This aggregate reporting pipeline is still being built; we'll update this section with specifics once it's actually running, rather than describe it as active before it is.

We keep your account and case information for as long as your account is active, or until you delete it. Documents you upload are stored only as long as the case or document itself exists in your account.

We don't use advertising or analytics tracking cookies. The only cookies we set are the functional ones needed to keep you signed in, managed by our authentication provider.

We use industry-standard practices to protect your information, including database-level access rules that restrict every piece of your data to only you (or, for specific moderation purposes described above, NeighborSTAND administrators) by default. No method of storing or transmitting data is 100% secure, but we treat this as a standing responsibility, not a one-time setup.

NeighborSTAND is intended for adults dealing with their own tenancy. We do not knowingly collect information from anyone under 18.

Texas's state data privacy law (the TDPSA) may apply to how we handle your information as we grow. We're seeking actual legal review on this rather than relying on good-faith design alone, and will update this policy as that review concludes.

If we make a material change to how we handle your information, we'll update the date at the top of this page and make a reasonable effort to let you know in the app.

Questions about this policy, or a request about your data? Email privacy@theneighborfront.com.